Customer profile: Simpson’s Wine Vault’s is an independent wine retailer, shipping fragile bottle and cases of wine across the UK.

The Challenge

Simpson’s Wine Vaults were experiencing damage in transit. Many customer orders were either part or completely broken, as couriers weren’t handling parcels carefully. This meant that some customers were unhappy and Simpson’s were having to provide replacement bottles, at their expense.

The Solution

The team at Network Packaging suggested Simpson’s Wine Vaults look at Airsac inflatable packaging. It’s been designed specifically for protecting goods in transit and there’s already a stock range for wine, beer and spirit bottles.

The Results

By using Airsac, Simpson’s Wine Vaults have been able to:

• Completely eliminate damage in transit
• Enhance their customer experience
• Minimised the need for costly replacements, improving their bottom line

Mandy Simpson, owner of Simpson’s Wine Vaults says:

“The customer service I have received from Airsac has been excellent. Orders have been processed and delivered very quickly. I wish all suppliers were as efficient as Network Packaging!

We’re now confident our customers will receive their wine with no broken bottles.

We’d highly recommend Airsac and Network Packaging – great products and customer support from the sales team.”