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Our Q1 2019 Customer Survey Results

Our latest customer survey was sent to companies that purchased packaging from us between January – March 2019. We’re excited to share the results with you and would like to thank everyone who took part.

Our Net Promoter Score is 65

Our Net Promoter score is what our customers would recommend us on to other businesses, friends or family members. The average Net Promoter Score (NPS) for a business to business company like ours is 30 and the judging scale goes from -100 – 100.

Compared to the results of our Q4 2018 survey, our latest NPS declined. However, our score remains 35 points above the business to business average.

Where any customer has a specific concern, our team have personally been in touch to support our customers and put in positive resolution in place.

Why would our customers recommend us?

Our customers say they would recommend us due to our dedication to great customer service. Our flexibility, effective packaging solutions and range of delivery options are also amongst the reasons we get a thumb’s up!

Have we been meeting our customers’ needs?

94% of customers said we’ve been meeting their needs extremely or very well, which is great to hear! This is consistent with the results we saw throughout 2018.

“I’d recommend Network Packaging because of their brilliant service. I can always speak to my account manager Simon who will always go out of their way to make sure we are ok, we’re always made to feel like we matter.”– Ladbrooke 98 Ltd

“Network provide great customer service; their team are always happy to assist even with seemingly simple questions; delivery times are great too.”– Digiland Limited

 “Our Account manager was very helpful looked at what we are doing and saved us time and money finding us the best solution can’t thank Network Packaging enough.” – Hyfore

Send your feedback to our team

Got feedback for us? Simply email our team on or complete our contact form or call 01902 496 666.