We like to check in regularly with our customers to make sure we’re doing a good job and our latest customer survey results are in…
Our Net Promoter Score is 65
This means that you, our customers, would be highly like to recommend us to your friends, family or other business, which is great! Net Promoter Score is measured on a scale of -100 to 100 and for business to business company like ours, average scores are around 20-30.
Why would our customer recommend us?
You’ve told us that you’d recommend us because of several different reasons, but our friendly customer service was a high on the list!
Are we meeting our customers’ needs?
85% of you said that we’re meeting your packaging needs extremely or very well. Some comments from you included…
“Network offer good support, good communication and goods delivered on time”
“Network is always there when we need help”
Darren, Car Parts Industries
“I’m a new customer and am highly satisfied with the products I’ve ordered and the great customer service from the Sales Team!”
Mandy, Simpson’s Wine Vaults
What do our customers think about our products?
You told us that you think the packaging products we provide you with are reliable, , useful and good value. Almost 90% of you also stated that our products are of very high or high quality.