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Our Q1 2018 customer survey results

Wow! 2018 seems to be flying by – don’t you agree? We’ve not long completed our latest customer survey, where we spoke to those of you who’d bought packaging from us between January and March this year.

It’s important for us to check in regularly with you, as your feedback helps shape our business, and the products and services we offer. So, here are our Q1 2018 customer survey results…Thanks to everyone who took part!

Our Net Promoter Score is 85

Our Net Promoter Score means that you’re highly likely to recommend us to your friends, family and other businesses. The score has increased by 17 points since Q4 2017, which is great news. Net Promoter Score is measured on a scale of -100 to 100 and for business to business company like ours, average scores are around 20-30.

Why would you recommend us?

Service continues to be the main reason you’d recommend us to other businesses. Our patent staff, who are always happy to help you are key to this service offering.

To check our which of our representatives covers your area, click here to visit our account management page.

How have we been meeting your needs?

97% of you say we’re meeting your needs extremely or very well – which is great to hear. Some of the comments you sent us included:

“After working with Network Packaging for 10 years, our relationship has developed into a partnership, rather than just a customer/supplier interaction”

Jonathon, Creativity 

“Network Packaging offer great service, easy and quick ordering and fast delivery. Everything you want from a supplier! The team provided honest product advice when we initially set up our account too.” 

Michelle, Stargazer 

What do you think of our products?

In this survey, you’ve described our products as reliable, good value and unique. Over 75% of you rated our packaging as very high quality too!

If you’ve got something to say, let us know!

If you have any feedback – feel free to get in touch. Simply call 01902 496 666, email us or complete our contact form with your thoughts.